Bilingual English/Spanish- Claims Customer Service Representative: GAP & Theft Claims at Protective

This role is ideal for a bilingual (English/Spanish) professional with at least two years of call center and administrative experience. It is a great match for someone comfortable handling high-volume claims calls and emails within the insurance or automotive sectors. You’ll need a sharp eye for detail to process GAP and theft claims documentation while maintaining a fast typing speed (65+ wpm). The position offers a starting pay of $19–$21 per hour and a structured "earn-your-way" hybrid schedule. You will start fully on-site in Farmers Branch, TX, for training, eventually transitioning to three days remote per week after six months. This is a mid-level support role that emphasizes clerical accuracy and mathematical aptitude alongside customer service. **You might be a good fit if you...** * Are fluent in both English and Spanish and enjoy helping customers navigate complex processes. * Have a strong 10-key proficiency and can type at least 65 words per minute. * Possess prior experience in the automotive, insurance, or auto-financing industries. * Thrive in a structured environment with clear performance metrics and KPI reviews.