Billing Associate at Headspace

**Who this is for** This role is for a detail-oriented professional looking to start their career in healthcare operations, specifically focusing on the front-e

Work type: remote

Location: Remote - United States

Salary: $25 – $34/hr

Type: Full-time

Summary

**Who this is for** This role is for a detail-oriented professional looking to start their career in healthcare operations, specifically focusing on the front-end revenue cycle and insurance verification. **Key highlights** You will serve as a critical link between clinical services and financial clearance, ensuring that insurance coverage, authorizations, and benefits are managed accurately to minimize claim delays. **You might be a good fit if you...** - Have experience navigating payer portals and verifying insurance eligibility. - Are adept at explaining complex coverage details and financial responsibilities to members with empathy. - Can manage high-volume worklists while maintaining strict quality and compliance standards. - Possess strong problem-solving skills to resolve authorization issues and reduce claim denials.

Job Description

## About the Billing Associate, RCM at Headspace

The Billing Associate, RCM is responsible for supporting front-end revenue cycle workflows, with a focus on financial clearance, insurance eligibility, and authorization processes. This role plays a critical part in ensuring members are financially cleared for services, payer information is accurate, and coverage requirements are met prior to care delivery.

You will work across eligibility verification, benefits navigation, and authorization/referral workflows, while also supporting members and internal teams with billing, member collections, and coverage-related questions. This role requires strong attention to detail, empathy in member interactions, and the ability to navigate multiple payer systems and requirements.

This is a foundational role within RCM, where you will build subject matter expertise, consistently meet productivity and quality expectations, and contribute to process improvements that enhance the member financial experience and revenue integrity.

## What you will do:

### Financial Clearance, Eligibility & Authorizations

• Verify insurance eligibility and benefits, ensuring accurate coverage details (e.g., copays, deductibles, visit limits) are documented prior to services.

• Obtain and manage prior authorizations and referrals, ensuring payer requirements are met to support timely reimbursement.

• Ensure accurate and up-to-date payer and member insurance information is maintained in systems to prevent claim rejections and delays.

• Identify and resolve eligibility discrepancies, coverage issues, and missing information proactively.

• Support members in navigating employer-sponsored benefits, EAP programs, and insurance coverage, helping them understand financial responsibility and access to care.

• Respond to billing, eligibility, and coverage-related inquiries from members with clarity, accuracy, and empathy.

• Partner with internal teams (clinical, operations, customer support) and external stakeholders (payers, employer partners) to resolve eligibility and authorization issues.

• Serve as a subject matter resource for front-end RCM workflows and payer requirements.

• Own assigned worklists ensuring completion within established productivity, quality, and SLA expectations.

• Resolve claim denials due to eligibility or authorization related issues.

• Prioritize daily work effectively across competing deadlines, understanding how tasks impact downstream billing and member experience.

• Apply established workflows and sound judgment when resolving eligibility and authorization issues.

• Maintain accurate and complete documentation of eligibility checks, authorizations, and member interactions to support auditability and compliance.

• Identify trends in eligibility errors, authorization delays, claim denials, or payer issues, and escalate or suggest process improvements.

• Support audits and quality reviews related to financial clearance processes.

• Contribute to process improvements, including automation and system enhancements, to improve efficiency and reduce manual work.

• Collaborate with internal and external stakeholders to resolve complex eligibility, authorization, and coverage issues.

• Escalate high-risk or time-sensitive cases appropriately to prevent care delays or claim denials.

• Identify workflow gaps and contribute to solutions that improve financial clearance accuracy and efficiency.

• Members are financially cleared accurately and efficiently prior to services, minimizing claim denials and rework.

• Eligibility and authorization workflows are completed on time with high accuracy and strong SLA adherence.

• Member and stakeholder inquiries are resolved effectively, with a positive and supportive experience.

• Payer information is consistently accurate, reducing downstream billing errors and delays.

• Trends and improvement opportunities are identified and contribute to more efficient and scalable workflows.

### Required Skills & Experience

• 2–3+ years of experience in healthcare revenue cycle, eligibility verification, authorizations, or related operational roles

• Working knowledge of insurance eligibility, benefits, authorizations, and payer requirements

• Strong attention to detail and ability to maintain accuracy in high-volume workflows

• Ability to manage multiple priorities and meet productivity and SLA expectations

• Strong problem-solving skills and ability to navigate ambiguous or incomplete information

• Excellent communication skills, with the ability to explain complex insurance concepts clearly to members and stakeholders

• Experience with EAPs, employer-sponsored benefits, and behavioral health coverage

• Familiarity with payer portals, eligibility tools, and authorization systems

• Experience in member-facing support or customer service within healthcare

• Experience with process improvement, automation, or AI-enabled workflow initiatives

Pay & Benefits:

The anticipated new hire hourly range for this full-time position is $25.00-$34.00/hour + equity + benefits.

Our pay ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training.
Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process.

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here:

• A mission that matters—with impact you can see and feel

• A culture that’s collaborative, inclusive, and grounded in our values

• The chance to shape what mental health care looks like next

• Competitive pay and benefits that support your whole self

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