Business Operation Analyst, Operational Excellence & Automation at Passport

This role is ideal for an early-career professional (1-2 years of experience) who enjoys "un-breaking" processes and building internal systems. It is perfect for someone with a background in consulting, business operations, or systems who wants to transition into an AI-forward environment. You should be comfortable with technical problem-solving but energized by the "unglamorous" work of fixing workflows and eliminating manual tasks. As a fully remote role for candidates in Canada, this position offers significant autonomy and the chance to act as a "force multiplier" within the organization. You will gain hands-on experience with the modern automation stack—moving beyond spreadsheets into low-code tools and AI agents. It’s an excellent opportunity for a resourceful generalist to take full ownership of projects that directly impact the company's scalability. **You might be a good fit if you:** * Have experience or a strong interest in low-code/no-code automation tools like Zapier, Make, or n8n. * Are a "systems thinker" who naturally spots bottlenecks and enjoys mapping out cleaner workflows. * Want to work in an environment that prioritizes practical AI implementation over buzzwords. * Are comfortable learning on the fly, whether that means picking up SQL or mastering a new internal tool.