BPO Operations Analyst - Remote (EST) at OneDigital

This role is for someone with at least three years of experience in Business Process Outsourcing (BPO) operations, specifically within the insurance brokerage or employee benefits industry. You should have a background in solution design, transition planning, and holding vendor partners accountable to strict performance metrics and service level agreements. **What makes it worth a look...** This position offers the stability of a fully remote setup on Eastern Time with a clear salary range up to $70,000. It is a highly visible internal consulting role where you get to build out program performance tracking and reporting from the ground up rather than just following an old manual. **You might be a good fit if you...** * Have hands-on experience managing third-party vendor relationships and service level agreements. * Can build basic cost-benefit analyses to justify automation or process improvements to stakeholders. * Feel comfortable analyzing engagement data to identify root causes when operations miss their targets. * Are proficient in using Microsoft Teams and Excel to track program savings and benefits.