Brandwatch, Sr Onboarding Specialist, Melbourne at Cision

This role is designed for a seasoned customer success professional with specific expertise in the social media management or PR technology landscape (SaaS). As a Senior Onboarding Specialist for the Brandwatch suite, you will be the primary architect of the initial customer experience, ensuring new APAC clients successfully integrate complex social intelligence tools into their business workflows. The highlight of this position is the opportunity to work at the intersection of marketing technology and strategy for a global leader. You’ll be part of a high-growth APAC team where you can influence the onboarding playbook for major brands. While specific benefits aren't listed in this template, Cision is a recognized "Top Diversity Employer," suggesting a culture that prioritizes inclusion and professional development. **You might be a good fit if you...** * Have significant experience onboarding high-value B2B SaaS clients, particularly in social listening or analytics. * Are comfortable translating technical product features into strategic business outcomes for stakeholders. * Thrive in a fast-paced environment and enjoy project management across a diverse portfolio of accounts. * Are based in Australia and familiar with the unique nuances of the APAC market.