**Who this is for** This position is for a proactive and organized professional who thrives on building strong client relationships and supporting growth initia
Work type: remote
Location: United States
Type: Full-time
**Who this is for** This position is for a proactive and organized professional who thrives on building strong client relationships and supporting growth initiatives within a dynamic, service-oriented environment. **Key highlights** You will serve as the central point of contact for clients, managing the end-to-end engagement lifecycle, tracking performance metrics, and collaborating across internal departments to ensure retention and service excellence. **You might be a good fit if you...** - Have 3+ years of experience in sales, account management, or business development. - Are highly proficient in using CRM software like Salesforce or HubSpot to track client data. - Possess a strong ability to manage high-pressure situations while maintaining clear communication. - Are skilled at identifying growth opportunities and gathering actionable client feedback.
## 🌟 About the Role
We’re looking for a proactive and detail-oriented Business Development Manager to support our Client Engagement team. In this role, you’ll work closely with different stakeholders to ensure our clients have an outstanding experience, while helping drive retention and growth across accounts.
This is a great opportunity for someone who enjoys building relationships, solving problems, and working cross-functionally in a fast-paced environment.
## 🤝 What You’ll Do
## Client Relationship & Account Management
• Act as a day-to-day contact for assigned clients, ensuring timely support and a positive experience
• Coordinate and schedule client meetings, check-ins, and follow-ups
• Collect and summarize client performance data, feedback, and usage trends
• Track client inquiries and collaborate with internal teams (Implementation, Production, Sales, Marketing, Engineering) to resolve issues efficiently
## Growth & Retention
• Help maintain strong client relationships through consistent communication
• Monitor key metrics (usage, satisfaction, engagement) to identify risks and opportunities
• Support renewal processes with relevant data and documentation
• Identify clients suitable for testimonials or case studies in collaboration with marketing
• Assist onboarding and implementation teams to ensure smooth client transitions
• Support identifying growth opportunities within existing accounts
• Gather and share client feedback to improve products and services
• Contribute to internal documentation and reporting for continuous improvement
✅ What We’re Looking For
• Bachelor’s degree in Game Design, Business, Product Management, or a related field (MBA or equivalent experience is a plus).
• 3+ years of progressive experience in sales, project management, account management, or business development, preferably in a solutions-oriented environment.
• Familiarity with CRM software (e.g., Salesforce, HubSpot).
• Highly organized with strong attention to detail and follow-through.
• Experience with project management is a plus.
• Ability to build networks and develop relationships across different markets.
• Exceptional verbal and written communication and presentation skills.
• Proactive problem-solver with the ability to navigate ambiguity and manage high-pressure situations.
• Strong sense of accountability and dependability, with the ability to work both independently and as part of a team.
As this is a remote position, benefits may vary depending on the employing entity and the candidate’s country/state of residence.
Please note that only shortlisted candidates will be contacted due to the high volume of applications.
Keywords Studios is committed to fair and ethical hiring practices. We expect candidates to conduct themselves with honesty and to participate in all applications and interviews independently, presenting their own knowledge and experience. Candidates should refrain from using AI assistance or third-party tools or services that could influence, capture, or otherwise interfere with the authenticity of the assessment process.
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice/ .
• Role Information: EN
• Studio: Keywords Studios
• Location: Americas, United States
• Area of Work: Client Engagement
• Service: Sales
• Employment Type: Permanent, Full Time
• Working Pattern: Remote