Business Intelligence Senior Analyst at Zendesk

This role is designed for a seasoned BI professional with at least 5 years of experience who thrives at the intersection of technical execution and strategic influence. You are the ideal candidate if you have a deep mastery of the modern data stack—specifically SQL, Python, and Snowflake—and a proven track record of building scalable enterprise dashboards in Tableau or Looker. This is a "player/coach" position, meaning you will both build technical solutions and mentor junior analysts. Based in Mexico City, this hybrid role offers the opportunity to shape the data culture of a global SaaS leader. You will be at the forefront of Zendesk’s evolution, integrating emerging technologies like Generative BI and AI into their reporting ecosystem. It’s a high-impact position where you aren’t just "making charts," but establishing the governance, standards, and self-service frameworks for the entire organization. **You might be a good fit if you...** * Have 5+ years of experience in large-scale BI operations and expert-level SQL/Python skills. * Are highly proficient with Looker and Tableau, including data modeling and visualization best practices. * Enjoy "translating" complex business requirements into technical data solutions for high-level stakeholders. * Are located in Mexico City or the State of Mexico and enjoy a balance of remote flexibility and in-person collaboration.