(Canada) Customer Success Manager - 12 Month Contract at PointClickCare

This role is ideal for a senior-level Customer Success professional with a strong background in the healthcare SaaS space. Since this is a 12-month contract (covering a maternity leave potentially extending through March 2027), it suits someone who can hit the ground running with a "world-class partnership" mindset. You should be comfortable navigating complex healthcare organizations, from IT to C-Suite, and have a solid grasp of Canadian health authorities and funding models. The position offers excellent flexibility with a fully remote work arrangement, though you must be comfortable with 25–50% travel for client visits and team events in Mississauga. The compensation is competitive at CAD $45–$51/hr. A standout feature is the opportunity to work within a leading health tech ecosystem that integrates AI and deep data to improve clinical outcomes across 30,000 organizations. **You might be a good fit if you:** * Have significant experience managing a book of business within the Canadian Long-Term Care or EHR sector. * Are proficient in using Salesforce or Gainsight to track customer health and mitigate churn. * Enjoy a "consultative" approach, turning high-level business reviews into actionable success plans. * Don't mind a high-travel schedule to build face-to-face relationships with provincial health partners.