Capacity Planning Analyst at Headway

You are a technical workforce management specialist experienced in capacity modeling and queue physics. You have a background in bridging operational data with financial planning and feel comfortable architecting complex staffing models for contact centers. **What makes it worth a look...** Headway offers a remote role paying between $124,100 and $146,000 annually. You will gain equity in a Series D startup and receive specific mental health benefits like therapy reimbursement alongside standard health coverage. **You might be a good fit if you...** * Possess advanced SQL fluency with experience in Snowflake, CTEs, and window functions. * Understand queue physics including Erlang C calculations and shrinkage modeling. * Use AI tools or LLMs for exploratory data analysis and model iteration. * Have direct experience managing headcount locks and forecasting for offshore vendors.