This leadership role is designed for experienced mental health professionals with a background in crisis intervention and team management. The ideal candidate h
Work type: remote
Location: Remote, United States
Salary: $55,000 – $70,000/yr
Type: Full-time
This leadership role is designed for experienced mental health professionals with a background in crisis intervention and team management. The ideal candidate has at least two years of experience supervising crisis teams and thrives in a high-accountability, KPI-driven environment. While a clinical license is not required, it is considered a significant plus for guiding care coaches through complex client journeys. The position offers a fully remote environment with a structured compensation range of $55,000 to $70,000, supplemented by comprehensive benefits. As a leadership role in a rapidly growing virtual behavioral health platform, there is substantial room for professional growth and the ability to influence the delivery of life-saving mental health treatment from home. **You might be a good fit if you:** * Have 2+ years of experience supervising teams in a high-intensity crisis setting. * Can commit to a non-traditional schedule, including evenings (until 9 PM MST) and Saturdays. * Are comfortable using data and performance metrics to coach and develop a remote team. * Possess a deep sense of empathy and a commitment to improving access to behavioral healthcare.
###
### Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role
As the Care Coach Lead, you will oversee a team of care coaches and be responsible for ensuring the delivery of exceptional, compassionate care to our clients. You will provide guidance and mentorship to your team, ensuring that all care coaches are supported in their professional development while maintaining a high standard of care. This role involves both direct service and leadership responsibilities, collaborating with clinical teams to help clients navigate their mental health journey.
Responsibilities
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The expected base pay for this role will be between $55,000 and $70,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits.
Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found [here](https://info.flclearinghouse.com/). Please note that the cost for this background check will be paid for in full by Charlie Health.
#LI-HYBRI
### Our Values