Care Coordinator II at Centene

**Who this is for** This role is for a compassionate individual with a background in member services who wants to support patients in Kentucky by coordinating t

Work type: remote

Location: Remote-KY

Salary: $18 – $28/hr

Type: Full-time

Summary

**Who this is for** This role is for a compassionate individual with a background in member services who wants to support patients in Kentucky by coordinating their care plans and facilitating access to healthcare resources. **Key highlights** You will perform telephonic and in-person outreach, documenting member needs and serving as a bridge between patients, their care managers, and community providers to ensure continuity of care. **You might be a good fit if you...** - Have a high school diploma and 1–2 years of relevant experience in a healthcare or support setting. - Are comfortable with up to 25% travel and live in Kentucky. - Possess strong communication skills to explain benefits and resources to members clearly. - Are detail-oriented regarding documentation standards and regulatory compliance.

Job Description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Must live in KentuckyFuture travel expectations - 25%​LPN preferred - no license required

Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.

• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate

• Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed

• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan

• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service

• May support performing service assessments/screenings for members and documenting the member’s care needs

• Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed

• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards

• Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager

• Provide education on benefits and resources available

• Performs other duties as assigned.

• Complies with all policies and standards.

License/Certification:

Pay Range: $17.84 - $28.02 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

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