Care Coordinator II at Centene

**Who this is for** This is a mid-level, fully remote role for individuals residing in Missouri who are passionate about supporting members in their healthcare

Work type: remote

Location: Remote-MO

Salary: $18 – $28/hr

Type: Full-time

Summary

**Who this is for** This is a mid-level, fully remote role for individuals residing in Missouri who are passionate about supporting members in their healthcare journey. If you have experience in care coordination or a related field and enjoy connecting with people to ensure they receive the best possible services, this position is a great opportunity. **Key highlights** As a Care Coordinator II, you will support care management activities, ensuring seamless service delivery for members. This role involves telephonic outreach and potentially home visits, focusing on member engagement and care plan adherence. You'll work closely with healthcare providers, community partners, and members to facilitate continuity of care and achieve satisfaction. **You might be a good fit if you...** - Possess a High School diploma or GED and 1-2 years of related experience. - Can effectively conduct member outreach via phone or home visits to discuss care plans and address concerns. - Are skilled at coordinating care activities with various stakeholders to accommodate member needs. - Have the ability to identify needs and make appropriate referrals to care managers and community organizations.

Job Description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

POSITION IS REMOTE BUT CANDIDATE MUST RESIDE IN THE STATE OF MISSOURIPosition Purpose: Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.

• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate


• Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed


• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan


• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service


• May support performing service assessments/screenings for members and documenting the member’s care needs


• Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed


• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards


• Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager


• Provide education on benefits and resources available


• Performs other duties as assigned.


• Complies with all policies and standards.

Pay Range: $17.84 - $28.02 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

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