Care Management Support Coordinator II - Housing Adaptations at Centene

**Who this is for** This role is perfect for a detail-oriented and organized individual who excels at providing administrative support within a care management

Work type: remote

Location: Remote-PA

Salary: $18 – $28/hr

Type: Full-time

Summary

**Who this is for** This role is perfect for a detail-oriented and organized individual who excels at providing administrative support within a care management setting. If you enjoy helping members connect with resources, resolving inquiries, and ensuring smooth operational processes, especially concerning housing adaptations, this position is a great fit. **Key highlights** As a Care Management Support Coordinator II, you will be the vital link supporting care management activities, including member outreach, managing inbound calls, and scheduling services. You'll serve as a primary contact for members and providers, ensuring issues are resolved efficiently and member records are meticulously maintained. **You might be a good fit if you...** - Have a High School diploma or GED and 1-2 years of related experience. - Are skilled in performing member outreach via phone and addressing inquiries related to care plans and resources. - Can effectively connect members to health plan and community resources, including those addressing Social Determinants of Health (SDOH). - Have experience documenting and maintaining member records in compliance with regulatory standards and can assist with facilitating home adaptation requests.

Job Description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

This is a 100% remote position, EST working hours.

• Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service


• Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service


• May apply working knowledge of assigned health plan(s) activities and resources


• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols


• Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship


• Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed


• Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs


• Assist in facilitating requests for home adaptations and home accessibility and monitor them to completion


• Performs other duties as assigned


• Complies with all policies and standards

Pay Range: $17.84 - $28.02 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

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