This role is ideal for a mission-driven professional with 1–2 years of experience in healthcare environments like case management, discharge planning, or patien
Work type: remote
Location: Remote
Salary: $45,000 – $52,500/yr
Type: Full-time
This role is ideal for a mission-driven professional with 1–2 years of experience in healthcare environments like case management, discharge planning, or patient admissions. You should hold a Bachelor’s degree in a related field such as Psychology or Social Work and feel comfortable navigating a high-volume, startup atmosphere where your success is measured by concrete KPIs and admission quotas. While the role is fully remote, it is highly interactive, serving as the first point of contact for families in crisis. The position offers a base salary between $45,000 and $52,500 plus a performance-based bonus. You will gain deep experience in the behavioral health sector while utilizing tools like Salesforce to manage patient journeys and outbound referrals. **You might be a good fit if you:** * Have experience handling sensitive patient or client-facing interactions in a healthcare setting. * Enjoy working in a results-oriented environment and have a track record of meeting or exceeding targets. * Are highly organized and can manage strict documentation standards and timelines. * Are proficient with Salesforce and Google Suite for tracking data and communications.
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### Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
### About the Role
We are a startup with a big vision and your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You'll work hand-in-hand with our team to facilitate admission for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health’s admissions team. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. The admissions team ensures that all admissions processes are completed within the designated time and documentation is professionally presented.
Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental health care that will impact millions of lives in a profound way.
As a pivotal member of our startup, your role is integral to our vision. Your responsibilities are not just operational but directly tied to our core mission - increasing the number of young people we can treat. You'll be responsible for meeting and exceeding specific admission quotas, actively driving our patient outreach and acquisition efforts. This role requires a proactive approach to engaging potential patients and families, ensuring a seamless admissions process, and adhering to strict timelines and documentation standards. Your performance will be measured against key KPIs, including admission rates, patient satisfaction scores, and time-to-admission metrics.
### Responsibilities
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits [here](https://www.charliehealth.com/careers/behavioral-health-operations#benefits).
Additional Information
Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.The total target base compensation for this role will be between $45,000 and $52,500 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations.
Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found [here](https://info.flclearinghouse.com/). Please note that the cost for this background check will be paid for in full by Charlie Health.
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