Cash Management Specialist at First American

This role is ideal for a detail-oriented professional with 1–3 years of experience in payment processing or high-volume data entry. While a high school diploma

Work type: onsite

Location: USA, South Carolina, Fort Mill

Salary: $21 – $28/hr

Type: Full-time

Summary

This role is ideal for a detail-oriented professional with 1–3 years of experience in payment processing or high-volume data entry. While a high school diploma is the minimum requirement, the successful candidate will have a foundational understanding of financial services and the ability to navigate Microsoft Office and complex operating systems. The position offers a competitive hourly rate and a robust benefits package, including an employee stock purchase plan and 401k. As part of a larger organization recognized as a "Fortune 100 Best Company to Work For," you’ll benefit from a highly structured environment where clear procedures and established techniques guide your daily workflow. **You might be a good fit if you...** * Enjoy routine, procedure-driven work that requires high accuracy. * Have experience identifying and resolving payment exceptions or transaction errors. * Are comfortable working on-site in Fort Mill and collaborating within a team. * Can maintain thorough documentation for audit and compliance purposes.

Job Description

# Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

# What We Do

A Cash Management Specialist is responsible for all activities related to payment processing. Processes payments promptly and accurately and clears all exception items in a timely manner.

How You'll Contribute

• Process transactions accurately and timely in accordance with departmental and investor guidelines


• Ensures exception items are identified and resolved in a timely manner


• Document the system with comments regarding disposition of work items


• Identify, research, and resolve issues


• Make recommendations for the improvement of controls and processes within the department


• Assist with internal or external audit requests


• Communicate any trends and / or problems with recommended solutions to management


• Assist with the creation and maintenance of department documentation; including, but not limited to, policies and procedures


• Other duties and tasks, as assigned

Required Education, Experience, Licensure & Certification

• High School diploma or equivalent


• 1-3 years of experience


• Financial Services Industry experience a plus

• Strong PC skills and knowledge of MS Office products and company operating systems


• Analytical


• Problem-solving skills; organized


• Customer service, team and goal oriented


• Working knowledge of fundamental concepts, practices and procedures of department


• Good verbal and written communication skills


• Establishes effective working relationships at the work group level

• Uses established procedures to perform assigned tasks. Work is routine


• Instructions may be detailed for new assignments

• No responsibility for the supervision of others


• Works under supervision applying established techniques, procedures or specific standards


• Work may be reviewed for soundness of judgment and overall accuracy

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. 

Pay Range: $21.24 - $28.31 Hourly 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

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