Chef d'équipe, Rétablissement de service at Airbnb

This role is for a resilient operations leader with at least four to six years of experience managing high-stakes escalations, crisis response, or risk management. You will direct a team of specialists at Airbnb to resolve complex, sensitive guest and host issues that often require quick, justifiable decisions under intense scrutiny. **What makes it worth a look...** The compensation is competitive for a mid-level role and includes equity, bonuses, and Employee Travel Credits. It offers a remote-friendly environment within several Canadian provinces and the chance to shape global strategy for high-stakes trust and safety incidents. **You might be a good fit if you...** * Have managed incident response for major brand, legal, or financial risks. * Are comfortable being on-call and serving as the final decision-maker for executive-level escalations. * Know how to draft clear, concise narratives for leadership during time-sensitive crises. * Enjoy building operational playbooks and frameworks for a globally distributed team.