Chief Operating Officer (COO) & Deputy Trust Officer, Bridge at Stripe

This is a high-stakes leadership role for a seasoned banking operations executive with a deep background in trust and custody services. The ideal candidate has

Work type: onsite

Location: San Francisco, New York, Seattle

Salary: $200,700 – $301,100/yr

Type: Full-time

Summary

This is a high-stakes leadership role for a seasoned banking operations executive with a deep background in trust and custody services. The ideal candidate has 10+ years of experience within regulated financial institutions and a sophisticated understanding of OCC standards, specifically 12 CFR Part 9. You should be a "heavyweight" in operational discipline who is comfortable bridge-building between traditional fiduciary banking and the cutting-edge world of stablecoin issuance and blockchain transaction flows. The standout feature of this role is the opportunity to shape the operational backbone of a major fintech player’s stablecoin and trust bank initiatives. You will be at the literal intersection of US federal regulation and digital asset innovation, holding a titled "Deputy Trust Officer" position with direct Board-level visibility. Located in major tech hubs (SF, NY, or Seattle), this position offers the chance to lead critical infrastructure that governs how digital assets are minted, burned, and secured. **You might be a good fit if you:** * Have mastered the complexities of OCC-regulated trust operations and fiduciary recordkeeping. * Are excited by the technical challenge of integrating blockchain workflows into traditional bank control frameworks. * Thrive in "audit-ready" environments and have a track record of successful interactions with federal regulators. * Can seamlessly pivot from high-level strategic planning to the granular details of incident management and vendor oversight.

Job Description

## Overview

The COO & Deputy Trust Officer will oversee the bank’s daily operational performance, ensure safe and sound delivery of stablecoin issuance, custody, reserve and settlement workflows, and help fulfill fiduciary obligations under OCC expectations (12 CFR Part 9).

## Key Responsibilities

### 1. Bank Operations Leadership

• Lead all day-to-day operational functions for the trust bank including issuance operations, custody operations, reserve operations, reconciliation, and customer settlement flows.

• Design and maintain operational playbooks, business continuity procedures, and control frameworks aligned with OCC safety and soundness expectations.

• Oversee operational readiness for product changes, new asset types, new partners, and new currencies.

• Work closely with engineering to ensure operational workflows are ready to go.

• Support the Trust Officer in fulfilling fiduciary responsibilities for all custody and safekeeping activities.

• Oversee fiduciary recordkeeping, including account setup, segregation, ledger accuracy, and periodic reviews.

• Ensure trust operations meet OCC fiduciary standards, including §9.6 annual reviews, fiduciary audits, internal controls, and documentation.

• Act as acting Trust Officer when designated by the President/Board.

• Implement and maintain OCC-aligned internal control systems across operations, custody, reconciliation, and settlement.

• Ensure compliance with GENIUS Act requirements related to issuance, redemption, and lawful-order execution.

• Partner with Compliance and CRO on operational risk testing, issue remediation, and supervisory responses.

• Maintain audit-ready documentation, operational logs, and evidence repositories for OCC examinations.

• Coordinate execution across engineering, legal, product, compliance, finance, and treasury teams.

• Lead operational readiness reviews for new features, new jurisdictions, and new integrations with custodians and banking partners.

• Drive cross-functional alignment on SLAs, exception handling, operational uptime, and incident root-cause analyses.

• Oversee relationships with banking partners, reserve custodians, and critical vendors.

• Ensure all partners meet OCC third-party risk expectations.

• Maintain vendor performance dashboards, SLAs, due diligence packages, and ongoing monitoring.

• Own the bank’s operational continuity, incident management, and crisis playbooks.

• Lead triage and resolution of operational incidents, coordinating across engineering, custody, and compliance.

• Oversee post-incident assessments and ensure timely remediation.

• Provide regular updates to the Board and Risk Committee on operational performance, control testing results, and emerging operational risks.

• Present metrics and KPIs related to mint/burn SLAs, reconciliation integrity, reserve operations, custodian performance, and operational incidents.

• 10+ years of experience in bank operations, trust operations, custody operations, or payments operations in a regulated financial institution.

• Proven experience managing high-volume, control-heavy operational environments.

• Deep familiarity with OCC regulatory standards, fiduciary banking requirements (12 CFR Part 9), and digital asset custody expectations.

• Experience with blockchain-based transaction flows, mint/burn operations, or digital asset custody preferred.

• Exceptional operational discipline and documentation skills.

• Strong collaboration and communication abilities, including experience working with auditors and federal regulators.

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