Bulk Loan Boarding Business Analyst (Remote Elligible) at First American

This role is ideal for a senior-level professional with over 8 years of experience, specifically within the mortgage or title insurance sectors. You should be a

Work type: remote

Location: South Carolina Home - G3 | USA, South Carolina, Remote | USA, Nevada, Remote | USA, Florida, Remote | USA, North Carolina, Remote

Salary: $85,000 – $113,300/yr

Type: Full-time

Summary

This role is ideal for a senior-level professional with over 8 years of experience, specifically within the mortgage or title insurance sectors. You should be an expert in managing the full client onboarding lifecycle, possessing both the technical aptitude to handle system setups and the relationship skills to lead executive-level meetings. The position offers significant flexibility with fully remote options in specific states (SC, NV, FL, NC). You will be joining an organization recognized as a "Fortune 100 Best Companies to Work For" for a decade, suggesting a strong internal culture and stability. The salary is competitive, ranging up to $113k depending on your location and expertise. **You might be a good fit if you...** * Have a deep professional background in **Mortgage Servicing** or **Title Insurance**. * Are a self-starter who can translate complex technical information for non-technical stakeholders. * Have a proven track record of managing multiple enterprise-level implementations simultaneously. * Are proficient in Microsoft Office Suite and specialized mortgage operating systems.

Job Description

# Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

# What We Do

Responsible for the implementation and effectiveness of products, services and technical or business systems, software, or solutions so that customers reach their desired outcomes using FA products. Develop project plans to define success for customers, manage change and resources, and ensure that implementations are completed on time, within budget and meet client expectations. Identify training needs, educate customers in best practices, and participate in onboarding activities to help customers maximize FA products and services. Coordinate and communicate timelines / status to clients, external partners, internal teams, management, and impacted groups.

What You'll Do

• Drive effective implementation/ onboarding processes. Build and sustain client relationships.


• Collaborate with management and internal teams to identify client needs and ensure appropriate follow-up.


• Identify, develop, and deliver training and education to clients


• Ensure accurate communication is disseminated across all stakeholders including internal teams, external partners and clients.


• Has responsibility throughout the client onboarding cycle including planning, setup, execution and management of assigned projects.


• Responsible for the initial system setup and provide troubleshooting support during the testing and implementation phase.


• Provide the highest levels of professional customer service throughout the project lifecycle/client relationship.


• Conduct online meetings/conference calls to orient clients, present new functionality, perform training and collaborate with clients about concerns.


• Develop implementation plans which include timelines and metrics for communication, marketing and training activities.


• Create and maintain a “source of truth” for impacted groups with respect to all value-added products and services available. 


• Work closely with end user/client to understand and prioritize business goals and information needs.


• Accomplish objectives, identify and address future concepts, and implement best practices.

Education, Experience, Licensure, and Certification

• Bachelor’s degree of equivalent combination of education and experience


• 8+ years of directly related experience


• Leadership skills with ability to build consensus among disparate groups


• Ability to manage multiple clients and projects/tasks simultaneously


• Strong customer service skills


• Strong internal communication skills including ability to work with various departments


• Strong background in Title Insurance, Mortgage, or related industry


• Strong knowledge of department operating systems/applications and software/applications that integrate with those systems


• Familiar with a variety of the field’s concepts, practices and procedures


• Strong interpersonal, relationship-building and teamwork skills


• Able to translate and communicate technical information to a nontechnical audience


• Self-motivated; self-starter


• Proficient in Microsoft Word, Excel and PowerPoint

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

View this job on nocollar jobs