Client Onboarding Consultant at Experian

Ideal for a candidate with a Bachelor's degree in Business, IT, or Computer Science and 0-2 years of experience in client onboarding or implementations. **What

Work type: hybrid

Location: Heredia

Type: Full-time

Summary

Ideal for a candidate with a Bachelor's degree in Business, IT, or Computer Science and 0-2 years of experience in client onboarding or implementations. **What makes it worth a look...** This full-time, hybrid Client Onboarding Consultant role at Experian offers a competitive benefits package including medical, dental, and life insurance, an annual performance bonus, and education reimbursement. The position is based in Heredia with a remote work option. **You might be a good fit if you...** * Have experience configuring platforms and products. * Can troubleshoot and resolve technical errors while adhering to standards like EDI. * Are familiar with project management tools and methodologies. * Can analyze contracts and project documentation to define scope.

Job Description

## Job Description
Our client Onboarding Consultant I ensures a smooth and successful onboarding experience for clients by managing end-to-end implementation projects. You will translate business requirements into technical configurations, sets up platforms and products, and guides clients through go-live. It emphasizes collaboration and continuous improvement while maintaining compliance with company standards. You will report to the Client Onboarding Supervisor.

Responsibilities:

• Analyze contracts and project documentation to define scope and requirements.


• Review client configurations during quality assurance and create technical build specifications.


• Configure accounts, platforms, and products, including user provisioning and authentication setup.


• Troubleshoot and resolve eligibility and provider ID errors, ensuring compliance with EDI standards.


• Lead onboarding meetings, document important decisions, and keep partners aligned.


• Recommend process improvements and automation opportunities to enhance efficiency.

• Bachelor's degree in Business, Information Technology, Computer Science, or equivalent experience.


• 0–2 years of experience in client onboarding, implementation, or related roles.


• Familiarity with project management tools and methodologies.


• Strong communication skills and across diverse teams.


• Proficiency in MS Office and documentation platforms.


• Commitment to promoting an inclusive, collaborative, and client-focused environment.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

• This is a fully remote job opportunity. #LI-RemoteOur uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

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