Client Relationship Manager - Health (Remote) at Experian

You're a seasoned client relationship professional with at least four years in the healthcare IT industry, ideally with a provider-based background. A Bachelor'

Work type: remote

Location: United States

Salary: $100,649 – $174,459/yr

Type: Full-time

Summary

You're a seasoned client relationship professional with at least four years in the healthcare IT industry, ideally with a provider-based background. A Bachelor's degree or equivalent experience is a must, and you should be comfortable working with GenAI tools and understanding the Healthcare Revenue Cycle. **What makes it worth a look...** Experian is offering a full-time, fully remote Senior Client Relationship Manager role based on the East Coast, with a competitive salary range of $100,649 - $174,459 annually, plus a bonus plan. They also provide a comprehensive benefits package including medical, dental, vision, matching 401K, and flexible time off. **You might be a good fit if you...** * Manage day-to-day client needs, resolve issues, and align on product goals. * Lead client business reviews, highlight ROI, and develop future strategies. * Are proficient in Microsoft Office products and Salesforce. * Possess a conceptual understanding of GenAI, CoPilot, or GPT functionality.

Job Description

## Job Description
As Client Relationship Manager at Experian Health, you will partner with the Regional Sales Director (RSD) and other teams to build client relationships, ensure satisfaction, and increase account growth. You'll lead the ongoing success of your clients by overseeing product performance, monitoring account health, and identifying expansion opportunities. You will report to the Senior Director, Account Management.

You will:

• Manage day‑to‑day client relationships, support issue resolution, align on goals, and deliver product enhancements.


• Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies.


• Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations.


• Guide clients as they transition from implementation to ongoing account management.


• Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience.


• Promote use of the Customer Community for support cases, product updates, knowledge resources, and training.


• Collaborate with Customer Success to address product issues and performance concerns.


• Support contract renewals and contribute to revenue retention and attrition‑avoidance strategies.


• Identify cross‑sell, upsell, and expansion opportunities with the Regional Sales Director.


• Monitor product usage to ensure expected return on investment and alignment with client goals.


• Provide best‑practice recommendations and configuration guidance to improve client outcomes.


• Gather and support NPS survey participation and use feedback to inform improvements.


• Maintain client documentation and account insights in Salesforce.


• Meet all performance metrics and KPIs for assigned accounts.

## Qualifications

• Bachelor's degree or equivalent experience.


• 4+ years experience in the healthcare IT industry.


• Provider-based background recommended


• Proficient in Microsoft office products and Salesforce


• Conceptual understanding and some use of GenAI, CoPilot, or GPT functionality.


• Understanding of the Healthcare Revenue Cycle.


• Travel required ~25-30%


• Team player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation.


• Reside in the Eastern time zone

• Great compensation package and bonus plan


• Core benefits including medical, dental, vision, and matching 401K, and life and disability insurance


• Family leave


• Flexible work environment, ability to work remote


• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays


• Explore all our exciting benefits here: [https://yourexperianbenefits.com/cand-index.html](https://yourexperianbenefits.com/cand-index.html)

Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

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