Client Services Project Coordinator at Epiq

**Who this is for** This role is for an organized and detail-oriented individual with excellent communication skills, seeking to coordinate and deliver high-qua

Work type: remote

Location: USA-Beaverton-OR-10300 SW Allen

Type: Full-time

Summary

**Who this is for** This role is for an organized and detail-oriented individual with excellent communication skills, seeking to coordinate and deliver high-quality electronic data services for clients in a fast-paced legal environment. If you enjoy managing multiple projects, liaising with clients, and ensuring timely, accurate deliverables, this position is a great fit. **Key highlights** As a Project Coordinator in Client Services, you will be a key liaison with clients, owning the service delivery relationship and ensuring overall satisfaction. You will manage specific project components, oversee production teams, and ensure all client and project requirements are met with meticulous attention to detail and proactive communication. **You might be a good fit if you...** - Have strong communication (verbal and written) and superior organizational skills, with the ability to manage multiple projects simultaneously. - Can multi-task effectively, maintain composure under pressure, and consistently meet deadlines in a dynamic environment. - Possess experience with electronic discovery projects across the EDRM spectrum and can advise on database design and workflow. - Are enthusiastic about learning and flexible enough to work occasional evening and weekend shifts.

Job Description

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and wethrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

# Job Summary:

Reporting to the Client Services Manager (CSM), Project Coordinator – CS will be assigned ownership of a specific piece of a Project and will need to prepare, process and perform quality control on electronic data before delivering to client. To provide quality results to our clients while meeting time sensitive deadlines.

Essential Job Responsibilities

• Serve as a high-level liaison with key client representatives with the goal of owning the total service delivery relationship. 

• Ensure overall satisfaction through the coordination and execution of all client deliverables. 

• Provide substantive oversight to client-specific projects, managed on a day-to-day basis by Production Team 

• Creates project plan by identifying tasks to be performed, resources needed to accomplish the goals within set deadlines, schedule of events and specification for deliverables. 

• Ensure that client and project requirements are being met by meeting on a regular basis with project teams. 

• Provide team leadership to professionally develop and motivate staff members to allow them to assume additional responsibilities and grow within the team. 

• Instill confidence with clients through proactive communication while serving as the point of escalation when necessary.  

• Evaluate subcontractors and make strategic recommendations to best suit to clients’ needs and expectations. 

• Consult with clients throughout all stages of the litigation lifecycle by helping them to plan, organize, digitize and present their cases in a cost effective and timely manner.  

• Manage and support a wide range of electronic discovery projects covering the entire EDRM spectrum, from general technology consultation and large scale processing to culling and high-pressure, fast-paced document review and production engagements.  

• Advise case teams on database design and workflow while offering tailored solutions based on best practices and project details. 

• Oversee support staff and training, track deadlines, verify client specifications, QC and create deliverables for clients. 

• Performs QA on processed data to verify there are no collection gaps and processing instructions were enforced. 

• Creates and maintains detailed case documentation to record case details, critical actions and decisions 

• Effectively coordinates support staff, managers, outside and opposing counsel and successfully conveys highly technical concepts to users of all experience levels. 

• Ensuring to have timely communication from project initiation to closure with the client which includes project scope, pricing, turnaround, final deliverables, MIS & reporting’s. Also, conducting client satisfaction surveys/ KPIs at the closure of the project. 

• Good communication (verbal and written) skills. 

• Experience with MS Office and basic image and text files 

• Superior organizational skills and be capable of handling several projects in various stages 

• Ability to multi-task, maintain composure under pressure and meet deadlines 

• Must be able to work in an ever changing fast-paced work environment 

• Be engaged and enthusiastic about work and learning 

• Must be flexible and be available to work some evening and weekend shifts 

• BCA, MCA 

• Knowledge of basic programming;  

• NUIX, SQL, Relativity, LAW Pre-Discovery or IPRO is a strong plus. 

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Click [here](https://flimp.live/MyEpiqBenefits) to learn about Epiq's Benefits.

Epiq Leadership CompassFosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

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