Client Services Project Manager at Epiq

**Who this is for** This role is for an experienced project manager who excels at bridging the gap between technical teams and client stakeholders in the legal

Work type: remote

Location: USA-Beaverton-OR-10300 SW Allen | Phoenix, AZ

Salary: $85,000 – $110,000/yr

Type: Full-time

Summary

**Who this is for** This role is for an experienced project manager who excels at bridging the gap between technical teams and client stakeholders in the legal services sector. **Key highlights** You will manage multiple concurrent projects, oversee delivery quality, and serve as the primary face of the company, ensuring client requirements and project schedules are strictly met. **You might be a good fit if you...** - Have a solid understanding of database design, SQL queries, and legal document review workflows. - Demonstrate strong experience managing simultaneous, fast-paced projects from planning to final production. - Can confidently communicate technical data needs to internal partners and manage client expectations. - Possess excellent organizational and leadership skills for remote team coordination.

Job Description

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and wethrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

The Project Manager of Client Services will serve as a leader successfully managing assigned client relationships through effective project management coordination and execution, with a focus on business-side data review and updates.  Successful candidates must have the team leadership and professional background to successfully manage multiple projects and client relationships in a fast-paced environment. 

Job Responsibilities 

• Serves as the primary liaison with key internal and external client representatives with the goal of owning the service delivery relationship; 

• Drives overall satisfaction through effective coordination and communication of client deliverables; 

• Effectively executes project forecasts and work schedules implemented by the Sr. Program Manager or Client Services Director; 

• Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners; 

• Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Program Manager of Client Services Director; 

• Ensures that an update to date record is maintained with regard to the status of all projects being worked on; 

• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality. 

• Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering. 

• Demonstrated success in the management of multiple simultaneous projects. 

• Oral and written communication skills which provide a strong and confident leadership presence.  

• Excellent cross-department relationship skills which include the ability to talk to technical team members and partners who leverage database knowledge and SQL queries to produce output for the team to review.

• A solid understanding of database design and management, data processing activities and legal document review requirements. Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements. 

• Demonstrated ability in each of the following areas:  ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met. 

#LI-Remote

The Compensation range for this role is 85,000 - 110,000 USD annually and may be eligible for an annual bonus.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.Must be authorized to work in the United States for any employer.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Click [here](https://flimp.live/MyEpiqBenefits) to learn about Epiq's Benefits.

Epiq Leadership CompassFosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

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