**Who this is for** A detail-oriented, early-to-mid-level support professional looking to build a career in client success within a fast-paced logistics and ful
Work type: onsite
Location: LAS2 - Las Vegas, NV - W Cheyenne Ave
Type: Full-time
**Who this is for** A detail-oriented, early-to-mid-level support professional looking to build a career in client success within a fast-paced logistics and fulfillment environment. **Key highlights** You will be the front-line hero for our clients, managing inquiries via multiple channels and ensuring that every issue is documented, triaged, and resolved according to our standard operating procedures. **You might be a good fit if you...** - Have at least 2 years of experience in client support, ideally in a fast-paced or supply chain-related industry. - Are comfortable working in Salesforce or similar CRM ticketing systems. - Possess excellent written and verbal communication skills and can follow established workflows with high attention to detail. - Are eager to learn, take feedback well, and want to progress toward handling more complex case resolutions.
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role focused on executing established processes, managing standard client inquiries, and building core skills in case management and problem-solving.
CEA Is are expected to operate with a strong sense of accountability, consistently meet performance expectations, and develop the skills required to handle more complex scenarios over time.
What You'll Do:Client Support & Responsiveness