**Who this is for** This role is for a mid-level professional with at least one year of experience in ticketing systems or box office operations who is looking
Work type: onsite
Location: Work From Home - Arizona
Type: Full-time
**Who this is for** This role is for a mid-level professional with at least one year of experience in ticketing systems or box office operations who is looking to leverage their expertise in a remote-based support capacity. It is perfect for someone who enjoys both client relationship management and complex technical problem-solving. **Key highlights** You will serve as a primary contact for Ticketmaster clients, ensuring they receive high-level support for system usage, hardware troubleshooting, and event programming. The role involves acting as a product expert, conducting training, and collaborating with national support teams to resolve issues ranging from manifest creation to database maintenance and server management. **You might be a good fit if you...** - Have a proven background in Ticketmaster software (e.g., Archtics, Host, TM1) or similar large-scale ticketing platforms. - Demonstrate strong troubleshooting abilities regarding software, hardware, and network connectivity issues. - Excel at explaining complex technical features and product updates to clients to ensure they get the most value out of their ticketing systems. - Are highly organized, capable of balancing multiple service level agreements, and comfortable managing both routine maintenance and critical incident resolution.
Job Summary:
JOB DESCRIPTION – Client Support Specialist
Location: Work from Home - Arizona
Division: Ticketmaster North America
Line Manager: Area Manager, Field Operations
Contract Terms: Permanent, 40 hours per week
THE TEAM
The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.
THE JOB
This position delivers services to support the client’s day-to-day needs related to the use of ticketing systems and products. The CSS will be responsible for maintaining agreed upon service levels. They will follow-up as needed with national teams to ensure we are providing timely problem resolution. Responsibilities will also include training, sharing of best practices, and general operational support including installs and upgrades.
WHAT YOU WILL BE DOINGCLIENT SERVICE
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.