Client Support Specialist (Workplaces - B2B) at Clipboard Health

This role is ideal for high-energy professionals based in Jamaica who excel in high-stakes, business-to-business environments. While the seniority is listed as

Work type: remote

Location: Remote (Jamaica)

Salary: $12,000 – $18,000/yr

Type: Full-time

Summary

This role is ideal for high-energy professionals based in Jamaica who excel in high-stakes, business-to-business environments. While the seniority is listed as mid-level, the company prioritizes problem-solving ability over years of experience or specific degrees. If you have a background in account management or premium client support and enjoy a fast-paced "startup" culture, this "unreasonably fast" environment will suit you well. The position offers a fully remote lifestyle with a compensation range of USD $12,000–$18,000 per year. Unlike standard call centers, this is a specialized desk focused on retention and proactive problem-solving for business clients. You will gain deep experience in a Series C marketplace at a profitable, YC-backed company that values high standards and radical ownership. **You might be a good fit if you:** * Communicate with professional precision in spoken and written English. * Are comfortable in a primarily voice-based role handling complex inquiries. * Enjoy navigating technical platforms like Zendesk to investigate and document cases. * Can think critically to solve a client's problem without relying on a rigid script.

Job Description

# Why Clipboard Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

# About Clipboard:

Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product.
We are a [YC Top Company](https://www.ycombinator.com/topcompanies/) with a global, remote team of 1,000+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.

To learn more about us, take a look at our website [here](https://www.clipboardhealth.com/careers).

## About the Role

Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.

Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).

This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.

## Success Factors

• Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.

• Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.

• Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.

• High Accountability – We value people who hold themselves to high standards and consistently deliver results.

• You will engage with our Workplace customers over both voice and email correspondence.

• Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time

• Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation

• Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary

• Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.

• Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively

• Uphold our[values](https://www.clipboardhealth.com/careers) such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

• 100% Remote – Always. Work from anywhere in the world.

• Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.

• A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

• Opportunity to make a significant impact with our workplace customers

1. Application

2. Case Study

3. Interview with Hiring Manager

4. Executive Interview

5. Offer

Quick Note on Scammers:

Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members [here](https://forms.gle/SyGaxHFbon7Hg9fW6).

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