Cloud Engineer-3 at CDW

This role is designed for an experienced AWS specialist who thrives in a high-stakes, customer-facing support environment. The ideal candidate functions as a technical bridge between clients and AWS, possessing the seniority to handle complex troubleshooting independently. You should have a strong background in systems administration (Linux/Windows), networking, and containerization, specifically within the AWS ecosystem. The position offers the stability of a Fortune 500 company combined with the technical rigor of a global 24x7x365 support team. While based in Hyderabad, this is a senior-level technical role where you will not only resolve "Mission Cloud" customer issues but also serve as a mentor to junior engineers and a key advocate during AWS service escalations. Note that this role requires a flexible schedule, including shifts, weekends, and holidays. **You might be a good fit if you...** * Hold an AWS SysOps Associate certification (Professional level is a plus). * Are an expert in core AWS services like EC2, RDS, VPC, and CloudWatch. * Have hands-on experience with Docker, Kubernetes (EKS/Fargate), and web server administration (Nginx/Apache). * Can explain complex technical root causes to customers clearly and calmly via phone and chat.