Cloud Support Engineer at CDW

This role is ideal for a mid-level Cloud Engineer or System Administrator residing in Mexico who specializes in the AWS ecosystem. You should have a strong technical foundation in managing core services like EC2, VPC, and RDS, combined with a "customer-first" mindset. Since this is a support-heavy engineering role, the ability to troubleshoot complex infrastructure while communicating clearly in English is essential. The standout feature of this position is the remote flexibility and shift variety, offering options for four 10-hour shifts or traditional five 8-hour shifts to support a 24/7 environment. For those looking to validate their expertise, the company requires and likely supports obtaining the AWS SysOps Administrator – Associate certification within the first 90 days. It is an excellent opportunity to act as a high-level technical advisor for a Fortune 500 IT solutions provider. **You might be a good fit if you...** * Have hands-on experience troubleshooting AWS networking (DNS, VPNs, Load Balancers) and infrastructure. * Are comfortable leading root cause analysis calls directly with customers in English. * Possess a background in Linux or Windows System Administration. * Are willing to work a flexible schedule that may include nights or weekends to ensure 24/7 coverage.