Cloud Support Engineer at CDW

This role is ideal for a mid-tier Cloud Engineer or Systems Administrator based in Mexico who specializes in the AWS ecosystem. You should have a strong technical foundation in managing EC2, VPC, and RDS instances, along with the communication skills to translate complex technical troubleshooting into clear guidance for customers via phone and chat. The standout feature of this position is the flexibility in scheduling, offering "four-on, three-off" ten-hour shifts or traditional eight-hour shifts within a 100% remote environment. While you must already be proficient in AWS, the company supports professional growth by requiring (and likely facilitating) the AWS SysOps Administrator Associate certification within the first 90 days. **You might be a good fit if you:** * Have deep experience with Windows/Linux system administration and networking (DNS, VPNs, SSL). * Are comfortable acting as a technical advisor, focusing on cost-optimization and security best practices. * Are willing to work a flexible rotation, including nights and weekends, to support a 24/7 global operation. * Are fluent in English and enjoy high-touch, live customer troubleshooting.