Cloud Support Engineer at CDW

This role is ideal for a mid-level AWS specialist with a strong background in systems administration (Linux/Windows) and networking. You should be comfortable in a high-touch customer support environment, acting as both a technical troubleshooter and a strategic advisor for cloud infrastructure. Since this role supports global operations, professional-level English is essential. A standout feature of this position is the flexibility in scheduling, offering either four 10-hour shifts or five 8-hour shifts to support a 24/7 environment. It is a 100% remote opportunity specifically for candidates based in Mexico. While you don’t need it on day one, there is a clear professional development requirement to obtain the AWS SysOps Administrator – Associate certification within your first 90 days. **You might be a good fit if you...** * Have hands-on experience managing EC2, RDS, VPC, and CloudWatch. * Possess a deep understanding of DNS, VPNs, SSL, and Elastic Load Balancing. * Enjoy "live" troubleshooting and conducting root cause analysis directly with customers. * Are comfortable working a flexible schedule that may include nights, weekends, or holidays.