Cloud Support Engineer at SailPoint

This role is designed for a seasoned support professional with five to seven years of experience, specifically including a background in SaaS environments. You should be comfortable navigating identity management tools, web technologies like SAML and XML, and managing software installations across both Windows and Unix platforms. **What makes it worth a look...** The company offers a flexible vacation policy and a solid benefits package including HSA contributions and 401k matching. For those in Austin, it is a stable, remote-friendly position within a specialized "Identity as a Service" niche that provides deep exposure to enterprise security and cloud infrastructure. **You might be a good fit if you...** * Have at least two years of experience troubleshooting SaaS products. * Are comfortable using SQL to interact with databases like Oracle or MySQL. * Can navigate LDAP and Active Directory to resolve identity issues. * Have a working knowledge of network troubleshooting and web servers.