Cloud Support Engineer at CDW

This role is ideal for a mid-level cloud professional with a strong background in AWS infrastructure and system administration (Linux/Windows). Since this is a customer-facing technical role, it requires someone who can translate complex AWS issues into clear solutions while communicating fluently in English. You should be comfortable acting as a technical advisor, not just a debugger. The most notable aspect of this position is the flexibility in scheduling—you can choose between four 10-hour shifts or five 8-hour shifts. It is a 100% remote role specifically for residents of Mexico, offering a chance to work for a major global IT provider. While a certification is not required immediately, they will support you in obtaining your AWS SysOps Administrator Associate within the first 90 days. **You might be a good fit if you...** * Have hands-on experience managing EC2, RDS, VPC, and CloudWatch. * Are comfortable working a flexible shift schedule to support a 24/7 operation. * Enjoy "live" troubleshooting and collaborating directly with customers via phone and chat. * Have a deep understanding of networking fundamentals like DNS, VPNs, and Load Balancers.