Cloud Support Engineer (SRE Development) at F5

You are a technical professional with one to three years of experience in system administration or support and a bachelor’s degree in a technical field. You hav

Work type: hybrid

Location: Field-CO

Salary: $124,800 – $187,200/yr

Type: Full-time

Summary

You are a technical professional with one to three years of experience in system administration or support and a bachelor’s degree in a technical field. You have a solid grasp of cloud architectures and Python scripting, making you ready to transition into a hybrid site reliability and support function. **What makes it worth a look...** F5 offers a salary range of $124,800 to $187,200 annually for this hybrid role based in Colorado. You will be working on large-scale AI inference workloads, providing a high-impact environment to build your skills in automation and platform reliability. **You might be a good fit if you...** * Have hands-on experience with AWS and cloud-based infrastructures. * Can write and maintain scripts using Python. * Understand web technologies including REST APIs and JSON. * Are familiar with ticketing systems and standard incident resolution workflows.

Job Description

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

## The Role

This hybrid role combines the hands-on responsibilities of a Technical Support Engineer within a SaaS (Software as a Service) environment with a growing focus on Site Reliability Engineering (SRE).

The ideal candidate has a strong technical foundation, thrives in a fast-paced troubleshooting environment, and is passionate about automation and delivering an exceptional customer experience. This role provides the opportunity to run, support, and scale an AI Security Public SaaS platform, operating AI inference workloads at scale.

## Key Responsibilities:

### Proactive Monitoring & Uptime Assurance

Monitor key SaaS application metrics, logs, and alerts to proactively identify and prevent service disruptions

Support a 24/7 operational model to ensure high availability and performance of the SaaS environment

### Customer-Centric Incident Response

Serve as a primary point of contact for technical customer inquiries and issues

Partner with customers to understand requirements, troubleshoot effectively, and provide clear, concise communication

Triage, escalate, and own technical incidents through resolution

### Development Team Collaboration

Analyze metrics, logs, and incident reports to provide actionable insights to engineering teams

Identify recurring patterns and opportunities for automation and continuous improvement

Partner cross-functionally to improve platform reliability and performance

### Site Reliability Engineering (SRE) Development

Design and implement automation to streamline incident response and improve system reliability

Introduce and mature SRE best practices, including enhanced monitoring, alerting, and self-healing capabilities

Contribute to building scalable, resilient infrastructure to support AI inference workloads

## Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)

1–3+ years of experience in technical support, systems administration, or a similar role

Strong understanding of SaaS environments and cloud-based architectures (preferably AWS)

Proficiency in at least one scripting language (e.g., Python)

Solid understanding of web technologies (HTTP, REST APIs, JSON, etc.)

Experience working with ticketing systems

Strong problem-solving and analytical skills

Excellent written and verbal communication skills

Ability to work independently and collaboratively in a team environment

Willingness to learn new technologies and adapt to evolving requirements

## Preferred Qualifications

Experience with monitoring and observability tools (e.g., Prometheus, Grafana)

Familiarity with configuration management tools (e.g., Terraform)

Experience working with cloud infrastructure technologies

Exposure to SRE principles and reliability engineering practices

Strong understanding of networking fundamentals

Experience with databases (PostgreSQL), operating systems (Linux), and Kubernetes

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The annual base pay for this position is: $124,800.00 - $187,200.00

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link:[https://www.f5.com/company/careers/benefits](https://www.f5.com/company/careers/benefits). F5 reserves the right to change or terminate any benefit plan without notice.Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or@myworkday.com).

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