COBRA Specialist at OneSource Virtual

Ideal for a mid-level COBRA Specialist with a High School Diploma and 1-2 years of related experience, including knowledge of COBRA and federal regulations. **

Work type: remote

Location: US-Remote

Type: Full-time

Summary

Ideal for a mid-level COBRA Specialist with a High School Diploma and 1-2 years of related experience, including knowledge of COBRA and federal regulations. **What makes it worth a look...** OneSource Virtual is hiring a fully remote COBRA Specialist in the US. This full-time role offers the chance to support and service clients and COBRA participants for whom OSV provides COBRA Administration. **You might be a good fit if you...** * Have a High School Diploma and 1-2 years of related experience. * Possess knowledge of COBRA and federal regulations. * Are proficient in PC skills, including Microsoft Office and Outlook. * Have customer service experience.

Job Description

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at [www.onesourcevirtual.com](http://www.onesourcevirtual.com/).

Job Description

Position Summary/Objective

The  COBRA Specialist  supports and services clients as well as COBRA participants for whom OneSource Virtual contracted to provide COBRA Administration

Essential Functions/Duties/Responsibilities

• Provides professional and timely service to internal and external customers

• Effective communication skills via telephone, email and in-person

• Participates in new business implementation process

• Provides accurate and timely responses to all inquiries

• Processes qualifying events, participant terminations and updates

• Resolves COBRA administration service issues with internal staff and outside Vendors

• Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc.

• Processes premium payments

• Processes all incoming and outgoing COBRA-related correspondence

• Meets or exceeds all performance standards

• Participates in Open Enrollment planning and implementation

• Assumes other duties as assigned by Manager

• Analytical skills

• Attention to detail

• Customer service experience

• Ability to multi-task

• Professional communication skills

• Ability to work independently

• Flexible

• Ability to make decisions utilizing sound judgment

• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule; have solid research and follow-up skills.

• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues

This position has no supervisory responsibilities

Qualifications and Experience

• High School Diploma Required

• 1-2 years of related experience and/or training

• Customer Service experience preferred

• Must have knowledge of COBRA; knowledge of federal regulations

• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)

• Bilingual, Spanish preferred

• Bachelor’s Degree preferred

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

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