Commercial IA Support Agent at GEICO

**Who this is for** This role is for a detail-oriented customer support professional interested in commercial insurance and B2B relations. It is an ideal starti

Work type: remote

Location: Richardson, TX

Salary: $50,225 – $72,000/yr

Type: Full-time

Summary

**Who this is for** This role is for a detail-oriented customer support professional interested in commercial insurance and B2B relations. It is an ideal starting point for someone looking to grow within the insurance sector, as the company notes that many associates secure promotions within their first year. **Key highlights** You will serve as the primary point of contact for independent insurance agencies, providing essential guidance on underwriting, policy changes, and troubleshooting. The role involves managing high call volumes while ensuring that agency partners receive the support they need to service their own commercial insurance customers effectively. **You might be a good fit if you...** - Have at least 3 years of experience in customer service or administrative support. - Communicate effectively in both verbal and written formats and can handle stressful call volume. - Are comfortable learning and applying complex technical information and insurance regulations. - Hold a P&C General Lines license (preferred) or are prepared to attain and maintain necessary state licenses.

Job Description

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.Commercial Agency Support Representative– Dallas, TXSalary: $24.92 per hour-$35.73 per hour/$50,225-$72,000 annually, commensurate to experience

## Most associates see a promotion within their first year!

We're looking for highly motivated and enthusiastic individuals to join our Commercial Independent Agency Support Team! As a Commercial IA Support Agent, you will be responsible for assisting GEICO's customer's directly and supporting our agency partners as they sell and service policies!
 

The Commercial IA Support Agent:

• Take incoming calls and provide expert guidance to support the growth of our independent agency channel.

• Be the first contact for agents and their customers: answering coverage and underwriting questions, supporting policy changes, and providing troubleshooting support for both sales and service functions.

Qualifications & Skills:

• Minimum of 3 years of customer service or administrative support experience required

• Preferred experience working in an insurance agency or commercial insurance experience

• P&C General Lines license preferred

• Ability to effectively communicate verbally and in writing

• Ability to troubleshoot applications and escalate as needed

• Ability to work comfortably in a fast-paced, high-volume call center environment

• Minimum of high school diploma or equivalent; college degree or currently pursuing preferred

• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, and speaking.

• Must be able to speak in a professional manner by telephone.

• Associate must attain and maintain the required licenses issued by the state insurance department.

• Must perform duties at a stationary workstation.

• Must be able to handle heavy call volume and stressful situations.

• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills.

• Must be able to multi-task.

• Must be able to learn and apply large amounts of technical and procedural information.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
 

The GEICO Pledge:Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.


• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.


• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.


• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

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