This role is designed for a seasoned leader with over a decade of professional experience, specifically in CRM strategy and team management. It is a high-level
Work type: remote
Location: Pennsylvania - Philadelphia
Salary: $100,000 – $200,000/yr
Type: Full-time
This role is designed for a seasoned leader with over a decade of professional experience, specifically in CRM strategy and team management. It is a high-level "Practice Manager" position that requires a blend of operational excellence and talent development. The ideal candidate has a strong background in professional services or consulting, with the ability to navigate complex client escalations while scaling a technical workforce. The position offers exceptional flexibility through a "Work Anywhere" policy and a broad salary range of up to $200k, potentially supplemented by stock and bonuses. Because the company is a Public Benefit Corporation, you’ll be working in an environment legally committed to balancing profit with social impact. This is a strategic opportunity to shape a North American services team during a major shift toward a matrixed working model. **You might be a good fit if you...** * Have 10+ years of experience in leadership roles within the CRM or Enterprise Software space. * Are a "people person" who excels at sourcing talent, mentoring consultants, and managing high-stakes client relationships. * Thrive in a fast-paced environment where you need to scale teams up or down based on project demand. * Want the stability of a major SaaS player combined with the autonomy of a remote-first leadership role.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a [Work Anywhere](https://careers.veeva.com/work-anywhere/) company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities.
The Role
About Veeva: Veeva is the leader in cloud-based software for the global life sciences industry. We are committed to innovation, speed, and customer success, empowering companies from the largest pharmaceutical giants to emerging biotechs to bring life-saving medicines to patients faster.
Opportunity: We're seeking a CRM Leader and Manager for our North America Commercial Services team. This leadership role is responsible for driving the success of our Vault CRM projects across North America, optimizing our service delivery, and significantly contributing to the growth and evolution of our commercial services offerings within the life sciences sector.
The Role: Veeva is seeking a Practice Manager for our CRM team. This role is ideal for a proven leader and mentor with a passion for building successful teams and ensuring customer success. You will be instrumental in leading our CRM team, shaping our hiring strategy, and managing key operational processes.
## What You'll Do
About Veeva: Veeva is the leader in cloud-based software for the global life sciences industry. We are committed to innovation, speed, and customer success, empowering companies from the largest pharmaceutical giants to emerging biotechs to bring life-saving medicines to patients faster.
Opportunity: We're seeking a CRM Leader and Manager for our North America Commercial Services team. This leadership role is responsible for driving the success of our Vault CRM projects across North America, optimizing our service delivery, and significantly contributing to the growth and evolution of our commercial services offerings within the life sciences sector.
The Role: Veeva is seeking a Practice Manager for our CRM team. This role is ideal for a proven leader and mentor with a passion for building successful teams and ensuring customer success. You will be instrumental in leading our CRM team, shaping our hiring strategy, and managing key operational processes.