Community Resource Coordinator II at Centene

**Who this is for** This position is for an individual residing in North Carolina who is interested in supporting members by connecting them to vital community

Work type: remote

Location: Lumberton - 6661 E Elizabethtown Rd (11071) | Leland-North Carolina(28451) | Wilmington-North Carolina(28403) | Remote-NC | Fayetteville-North Carolina(28306)

Salary: $18 – $28/hr

Type: Full-time

Summary

**Who this is for** This position is for an individual residing in North Carolina who is interested in supporting members by connecting them to vital community resources and social services to improve their overall health outcomes. **Key highlights** As a Community Resource Coordinator, you will act as a bridge between clinical care teams and members, conducting non-clinical assessments and outreach. This role requires travel within specific North Carolina counties to provide hands-on assistance, home safety evaluations, and community-based support. **You might be a good fit if you...** - Have at least 1–2 years of related experience and a high school diploma or GED. - Understand the impact of Social Determinants of Health (SDOH) on member wellbeing. - Are comfortable performing field work, including visiting homes and community organizations to assist hard-to-reach families. - Possess strong documentation skills and the ability to provide informal guidance to members on available health and social services.

Job Description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Must reside in the state of North Carolina for travel within some of the listed counties.(Bladen, Brunswick, Columbus, Cumberland, Harnett, Hoke, Lee, Montgomery, Moore, New Hanover, Pender, Richmond, Robeson, Sampson, and Scotland County)Position Purpose: Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate.

• Provides support to members to connect them to known community and care resources in a cost- effective manner


• Supports the coordination of community outreach resources available to members and promotes awareness of care/services


• Serves as support for members on community and care resource inquiries and opportunities available to members


• Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection


• Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements


• Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support


• Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization


• Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization


• Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach


• May make visits to individual homes and/or community organizations


• Working Knowledge of Social Determinants of Health (SDOH) barriers


• Performs other duties as assigned


• Complies with all policies and standards

Pay Range: $17.84 - $28.02 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

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