Content Specialist, Customer Education at Harvey

This role is for an experienced SaaS documentation pro with three to four years of experience building out knowledge bases and help centers. You should have a background in customer support and a talent for turning complex technical workflows into simple, step-by-step guides for non-technical users. **What makes it worth a look...** Harvey is a high-growth AI startup backed by top-tier investors, offering a fully remote setup and a competitive salary topping out at $126,000. You will have significant ownership over the help center ecosystem during a period of rapid scaling, giving you a direct hand in shaping the user experience. **You might be a good fit if you...** * Have managed help centers or instructional guides through rapid weekly product release cycles. * Use data like search behavior and deflection rates to decide what to write or rewrite. * Know how to handle tagging, indexing, and version control for a large content library. * Can create your own support visuals like screenshots or basic instructional videos.