Content Specialist, Customer Education at Harvey

This role is for a writer with three to four years of experience specifically building out help centers and knowledge bases for SaaS companies. You should be someone who knows how to break down complex technical workflows for non-technical users and has a background in customer support or instructional design. **What makes it worth a look...** Harvey is a high-growth AI startup backed by top-tier investors, offering a rare chance to define the documentation strategy for a tool reshaping the legal industry. The pay is competitive for a mid-level content role, reaching up to $126,000. **You might be a good fit if you...** * Have managed a high-volume knowledge hub using tools like Notion or Confluence. * Can create clear screenshots and visuals to supplement step-by-step guides. * Enjoy auditing performance metrics like deflection rates to improve content. * Thrive in fast-moving startup environments with rapid product release cycles.