Content Specialist, Customer Education at Harvey

This role is for a seasoned technical writer with at least three years of experience building out knowledge bases for SaaS companies, specifically someone who knows how to translate complex software workflows into simple help guides. You should have a background in customer support and feel comfortable moving at the high speed of an AI startup. **What makes it worth a look...** Harvey is a high-growth leader in the legal AI space with serious backing, offering a strong salary range and a chance to build a customer education strategy from the ground up during a major scaling phase. **You might be a good fit if you...** * Have managed help centers or documentation libraries in Notion or Confluence. * Can prove you have turned dense product features into clear, visual how-to articles. * Want to work in a hybrid capacity on-site in New York. * Understand instructional design principles like progressive disclosure and information chunking.