Contract Customer Care Representative at Prescryptive Health

**Who this is for** This role is for a customer-focused professional with a builder’s mindset who is eager to provide empathetic, efficient support within the h

Work type: remote

Location: Remote - US - All | Remote - Nebraska | Remote - Mississippi | Remote - Wyoming | Remote - Louisiana | Remote - West Virginia | Remote - Kansas | Remote - Iowa | Remote - Virginia | Remote - Indiana | Remote - Utah | Remote - Idaho | Remote - Texas | Remote - Tennessee | Remote - Georgia | Remote - South Dakota | Remote - Florida | Remote - South Carolina | Remote - Oklahoma | Remote - Arkansas | Remote - Arizona | Remote - North Dakota | Remote - North Carolina | Remote - Alabama

Salary: $25 – $27/hr

Type: Full-time

Summary

**Who this is for** This role is for a customer-focused professional with a builder’s mindset who is eager to provide empathetic, efficient support within the healthcare technology sector as a contract representative. **Key highlights** You will serve as the primary advocate for consumers using mobile-first health products, collaborating with operations teams to improve workflows and documenting internal processes in a fast-paced environment. **You might be a good fit if you...** - Possess prior experience in customer service, healthcare operations, or pharmacy settings. - Are comfortable navigating Salesforce or similar case management software to resolve member inquiries. - Can maintain a flexible schedule, including weekends and holidays, to support 24/7 service. - Thrive in an evolving, ambiguous environment and enjoy helping to build and scale support operations.

Job Description

Who is Prescryptive?

Prescryptive Health is a healthcare technology company delivering solutions that empower consumers. Prescryptive’s secure, mobile-first products connect consumers, pharmacists, and employers, ultimately providing people with the information they need to make informed decisions and take control of their health. To learn more about Prescryptive Health, visit Prescryptive.com. 

About this role

Prescryptive is seeking a Customer Care Representative to join our Customer Care team on a contract assignment. In this role, you’ll help redefine what “customer service” means in healthcare. Our Customer Care Representatives are the voice of our customers—advocating for their needs, identifying opportunities for improvement, and contributing to the development of tools and processes that scale with our growing organization.

This is a contract opportunity for individuals with a builder’s mindset who enjoy solving problems, creating structure in ambiguity, and improving operational processes.

To support our 24/7 member experience, candidates must be able to work shifts between Monday–Friday, 5:00 a.m. to 7:00 p.m. PT and/or Saturday–Sunday, 7:00 a.m. to 4:00 p.m. PT, as well as occasional holidays.

This role is open to independent contractors residing in the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nebraska, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, and Wyoming.

At this time, we are not able to engage contractors residing outside of these states.

What you will do

• Develop a deep understanding of Prescryptive’s customers and their needs.


• Provide prompt, accurate, and empathetic customer service via phone, email, and case systems (Salesforce).


• Contribute to Prescryptive's success in serving members and plans by identifying issues, escalating trends, and contributing improvement ideas.


• Collaborate with product and operations teams to share feedback that enhances the customer experience.


• Assist with customer communications during product updates or launches.


• Acquire detailed knowledge of Prescryptive’s products, workflows, and support tools.


• Help refine and document internal customer care processes.

• Experience in a customer service or healthcare operations role (PBM, health plan, or pharmacy setting a plus).


• Active pharmacy technician license preferred but not required.


• Strong problem-solving skills with a customer-first mindset and sense of urgency.


• Ability to thrive in a fast-paced, evolving environment and manage multiple systems simultaneously.


• Tech-savvy and comfortable using Salesforce or similar case management tools.


• Excellent written and verbal communication skills.


• Reliable work setup with computer, external monitor, keyboard, mouse, and private workspace suitable for confidential calls.

• Length of Contract: up to 120-day assignment (with potential extension based on business needs)


• Schedule: Must be available to work shifts between Monday–Friday, 5:00 a.m.–7:00 p.m. PT and/or Saturday–Sunday, 7:00 a.m.–4:00 p.m. PT, including occasional holidays.


• Pay Range: $25-27 per hour


• Work Arrangement: Remote (U.S.-based); must have reliable internet and a suitable private workspace for confidential calls.


• Equipment: Prescryptive will provide a laptop, monitor, headset, keyboard, and mouse for the duration of the contract.


• Benefits: This is a contract role and therefore not eligible for Prescryptive employee benefits.

View this job on nocollar jobs