Coordenador de Gestão do Cliente / São Carlos-SP at Experian

This is a full-time, on-site Mid-level Coordinator role in São Carlos, Brazil, focusing on client and team management. You'll lead a high-performance team to deliver excellent customer experiences, improve processes, and meet key performance indicators for customer satisfaction. The ideal candidate has full professional proficiency in English and experience leading teams in customer service settings. **What makes it worth a look...** The company emphasizes a strong employee-first culture, work-life balance, and development opportunities, having been recognized as a "World's Best Workplace." **You might be a good fit if you...** * Have a degree and are fluent in English. * Have experience managing customer service teams. * Understand CX KPIs like CSAT and NPS. * Can simplify processes to improve team autonomy.