Coordenador(a) de Relacionamento Comercial at Experian

This role is for someone with mid-level experience in B2B customer relationship management, particularly with PME clients, who is ready to lead and develop a team. You should have a strong background in multi-channel operations (voice, chat, email) and a focus on customer retention and loyalty. **What makes it worth a look...** Experian emphasizes a strong commitment to employee well-being and career growth, with recognition as a Great Place To Work™ and Top Employer in multiple countries. The hybrid work arrangement in São Paulo offers flexibility. **You might be a good fit if you...** * Have experience managing customer service or relationship teams. * Are skilled in analyzing performance indicators and improving processes. * Can drive results through effective process management with a customer-centric approach. * Are adept at monitoring NPS and CSAT and developing team actions in line with Customer Success initiatives.