Counsel, Commercial at Twilio

You are a lawyer with at least five years of commercial transaction experience, specifically focusing on complex technology deals like SaaS. You have a proven b

Work type: remote

Location: Remote - US

Salary: $155,520 – $194,400/yr

Type: Full-time

Summary

You are a lawyer with at least five years of commercial transaction experience, specifically focusing on complex technology deals like SaaS. You have a proven background in supporting enterprise sales teams and managing the full lifecycle of high-volume contract negotiations. **What makes it worth a look...** Twilio offers a fully remote role based in the United States with salary ranges varying by location, starting at $155,520 and reaching up to $228,700 for top-tier markets like the San Francisco Bay area. The position includes potential eligibility for equity and corporate bonus plans alongside standard benefits like health insurance and retirement savings. **You might be a good fit if you...** * Have at least three years of experience negotiating complex SaaS agreements. * Can draft and manage high-volume commercial contracts such as Master Services and Professional Services Agreements. * Are capable of translating complex legal risks into plain language for non-lawyer stakeholders. * Hold active bar membership or are eligible for registration as Registered In-House Counsel.

Job Description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to[ hundreds of thousands of businesses ](https://customers.twilio.com/)and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

See yourself at Twilio

Join the team as Twilio’s next Counsel, Commercial.

About the job

We are actively recruiting for this role to fill an existing vacancy. This position is needed to enable the growing commercial legal team to support the Go-to-Market Sales team at Twilio. You will partner with the enterprise sales team to manage the full life-cycle negotiation of complex enterprise sales deals.

Twilio’s legal team prides itself on the trust it has built across the business through consistently providing practical and sound legal advice. Your unique skill set and experience are critical to help support our thriving and growing business and reinforce the trust and partnership we have cultivated with teams across the company.

Responsibilities

In this role, you’ll:

Take ownership of the review, negotiation, drafting and management of a wide range of legal agreements. Advise Twilio’s internal clients on contract interpretation and negotiation. Champion Twilio’s mission, ethics and integrity by ensuring Twilio’s compliance policies are in practice and protect the company from risk, comply with all applicable local laws and regulations, and are in line with Twilio’s values.

Seek to understand the context of the positions of Twilio’s customers and the requests from Twilio’s internal clients. Strive to solve problems and address issues from their perspectives.

Evaluate which matters and issues are most worthy or in need of your attention at any given time.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

Strong academic credentials and demonstrated record of success as a lawyer

5+ years of commercial transactions experience with at least 3 years of negotiating complex technology transactions (e.g., SaaS)

Experience supporting a large sales organization

Ability to structure, draft and negotiate a high volume and broad range of commercial contracts, including Master Services Agreements, Professional Services Agreements, Non-Disclosure Agreements, etc.

Proven ability to provide entrepreneurial, quick-thinking, pragmatic, business-oriented advice and recommendations that properly balances the legal risk and business reward

Must be able to take complex legal concepts and explain them in a way that allows a non-lawyer to understand the issue and the associated risk

Outstanding communication skills, both written and verbal, including the ability to advocate for a position while maintaining a collaborative and open-minded approach

Ability to triage a heavy workflow, setting appropriate expectations with internal clients and delivering results efficiently

Desired

Member of local bar or eligible to register as Registered In-House Counsel

Location

This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

CompensationPlease note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.*

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.

Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800.

Based in the San Francisco Bay area, California: $182,960 - $228,700.

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until May 29th, 2026 but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call [Twilio Magic](https://www.twilio.com/company/values). Additionally, we empower employees to build [positive change in their communities](https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, [please consider other open positions.](https://www.twilio.com/company/jobs#open-positions)

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