**Who this is for** A hands-on marketing operations professional with a technical background who excels at executing and troubleshooting multi-channel CRM campa
Work type: onsite
Location: New York, New York, USA
Salary: $83,000 – $96,000/yr
Type: Full-time
**Who this is for** A hands-on marketing operations professional with a technical background who excels at executing and troubleshooting multi-channel CRM campaigns. **Key highlights** This role focuses on the tactical side of CRM, leveraging the Braze platform to build sophisticated user journeys, manage audience segmentation, and ensure flawless campaign delivery. **You might be a good fit if you...** - Have 3+ years of experience in lifecycle marketing or CRM operations with hands-on Braze or ESP experience. - Are comfortable working with HTML/CSS for campaign troubleshooting and quality assurance. - Possess a strong understanding of event-based triggers, user attributes, and complex segmentation logic. - Enjoy collaborating with product and engineering teams to bridge technical gaps in marketing automation.
OVERVIEW OF THE COMPANY
Fox News Media
FOX News Media operates the FOX News Channel (FNC), FOX Business Network (FBN), FOX News Digital, FOX News Audio, FOX News Books, the direct-to-consumer digital streaming services FOX Nation and FOX News International and the newly announced platform FOX Weather. Currently the number one network in all of cable, FNC has also been the most watched television news channel for 20 consecutive years, while FBN currently ranks among the top business channels on cable. Owned by FOX Corporation, FOX News Media reaches 200 million people each month.
## JOB DESCRIPTION
Fox News is looking for a CRM Marketing Manager to support both marketing and technical execution of customer communications across email, push notifications, and in-app messaging. This role is highly focused on campaign operations, audience logic, and platform operations within Braze.
You will work closely with Braze Reps (ESP), Product, Engineering, and Business Intelligence to ensure campaigns are set up correctly, data flows are accurate, and messaging is triggered as intended. This is a hands-on role for someone who enjoys troubleshooting, working with segmentation logic, and overseeing the marketing tech side of Braze for CRM Fox News promotions.
A SNAPSHOT OF YOUR RESPONSIBILITIES:
Campaign Execution & QA
Own end-to-end campaign setup, QA, and deployment in Braze across email, push, and in-app messaging. Ensure campaigns render correctly across devices and function as intended before launch.
Segmentation & Data Logic
Build and manage audience segments using user attributes, events, and behavioral triggers. Troubleshoot segmentation issues, validate audience counts, and ensure accurate targeting.
Technical Troubleshooting
Identify and resolve issues related to campaign setup, delivery, deeplinks, and rendering. Review and adjust HTML/CSS when needed, and partner with Engineering and Product on more complex technical challenges.
Cross-Functional Liaison
Act as a key liaison between Marketing, Product, Engineering, Business Intelligence, and Braze to ensure data flows, event tracking, and campaign logic are implemented correctly.
Braze Platform Management
Leverage Braze’s features, AI, Canvas, segmentation, and real-time event capabilities to build and maintain scalable, automated user journeys.
Performance Monitoring & Optimization
Track campaign performance and support A/B testing to improve targeting, timing, and engagement.
WHAT YOU WILL NEED
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