CS Delivery - Supervisor, Safety at Airbnb

This mid-level role is designed for an operations leader with at least six years of customer service experience and three years of direct people management. You should be comfortable overseeing a team of 15 specialists handling high-stakes safety escalations and real-time crisis situations in a fast-paced environment. **What makes it worth a look...** While the role requires weekend and holiday shifts, it offers the chance to lead a critical safety function for a global travel leader. You will have significant influence over specialist development and operational strategy, using data tools like SQL and Tableau to drive performance improvements. **You might be a good fit if you...** * Have managed the full employee lifecycle, from hiring and onboarding to performance plans. * Feel comfortable making high-pressure decisions regarding risk, loss, and sensitive user escalations. * Are proficient with data analysis tools to identify performance trends and service gaps.