CSM Manager (German)- Maternity Cover at Wrike

**Who this is for** This role is for a bilingual (English/German) Customer Success professional with mid-market or enterprise experience, seeking a fixed-term 1

Work type: hybrid

Location: Nicosia

Type: Full-time

Summary

**Who this is for** This role is for a bilingual (English/German) Customer Success professional with mid-market or enterprise experience, seeking a fixed-term 18-month contract to support Wrike’s EMEA client portfolio. **Key highlights** You will serve as a strategic partner to customers, driving adoption, ROI, and growth through proactive engagement, success planning, and collaborative work management problem-solving within a supportive, globally distributed team. **You might be a good fit if you...** - Possess full professional fluency in both English and German. - Have 2+ years of experience in Customer Success or client-facing roles, specifically managing mid-market or enterprise accounts. - Are skilled in project management, business process redesign, and change management methodologies. - Demonstrate a proactive, growth-oriented mindset with the ability to navigate complex customer relationships and senior leadership stakeholders.

Job Description

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision:A world where everyone is free to focus on their most purposeful work, together.

### About the Role:

Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager. You will be responsible for managing a portfolio of Mid Market /enterprise customers in EMEA. In this role you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.

### Team Dynamics:

You will be part of the incredible international globally distributed Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving.

### Your Impact:

• By building strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey

• By partnering with customers to establish clear business goals, timelines, priorities and metrics of success. (executing success plans & EBRs)

• By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.

• By serving as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers

• By being a Team Player. You’ll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS “brand” across our entire organization

• By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.

• By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans

• By leading end-to-end Success Plan execution, connecting customer objectives to measurable outcomes, and holding accountability for delivering and evidencing value over time.

### Your Qualifications:

• Full fluency in English and German

• 2+ years experience in Customer Success Management or customer facing-role supporting mid market clients.

• Experience working with Marketing teams, Professional Services, IT teams, PMO teams.

• Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership.

• Knowledge and hands-on experience in project management, business process redesign, and change management.

• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience

• Willing to dive into technical details of a product to understand it thoroughly

• Having a problem solver mentality, being a critical thinker and generally curious

• A passion for learning and improving every day, motivated to excel

• Openness to receiving feedback, being coachable

• A strong team player attitude

• Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description

• A creative and innovative approach

• 25 calendar days of paid vacation

• Sick Leave Compensation (5 Paid Uncertified Sick Days)

• Parental Leave: 18 Weeks Maternity / 4 Week Paternity

• 2 Volunteer Days

• Medical Insurance (Employees + Dependents)

• Hybrid Working Model

• School Allowance (Up to €600/month for school aged kids)

• Simcard w/ Unlimited Internet Access for active employees

• Office Lunch Allowance (via Wolt) on Wednesdays / Thursday

#LI-AS1

###

### Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

#### Our persona

💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚 Dedicated:We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful.

#### Our culture and Values

🤩 Customer-FocusedWe care about our customers.We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 CollaborativeWe work as one and win together,each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 CreativeWe strive to succeed through continuous innovation.It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 CommittedWe believe in ownership at all levels of the organization,by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our [LinkedIn Life Page](https://www.linkedin.com/company/wrike/life/3fd588bf-73e8-47be-9b0a-1933d404ea88/), [Company culture page](https://www.wrike.com/wrike-company-culture/), [Instagram](https://www.instagram.com/wriketeam), [Wrike Engineering Team](https://www.wrike.com/wrike-engineering/), [Medium](https://medium.com/wriketechclub), [Meetup.com](https://www.meetup.com/WrikeTechClub/?_cookie-check=wtgfN9ARYGPSGd3e), [Youtube](https://www.youtube.com/c/wriketechclub) for a feel for what life is like at Wrike.

[](https://www.glassdoor.com/Overview/Working-at-Wrike-EI_IE420969.11,16.htm)

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