Customer Advocacy Lead - Executive Office Escalations at First American

This role is for a mortgage servicing veteran with at least eight years of experience who understands the high stakes of CFPB Reg X requirements and executive-level complaints. You are the final line of defense for reputational risk, handling the most complex escalations that reach the CEO's office or social media. **What makes it worth a look...** First American has a strong reputation as a top workplace for diversity and women, offering a fully remote setup across several states. It is a stable leadership opportunity where you can influence business processes and mentor others without the formal burden of direct reports. **You might be a good fit if you...** * Have over eight years of experience specifically in mortgage servicing and customer advocacy. * Know exactly how to navigate CFPB regulations and investor guidelines to resolve high-risk disputes. * Can write defensible, professional responses to the Better Business Bureau and social media reviewers. * Are comfortable conducting deep research across legal and compliance departments to fix systemic process gaps.