Customer Advocacy Lead - Executive Office Escalations at First American

You're a mortgage servicing professional with at least 8 years of experience, particularly in customer advocacy and handling escalated, high-risk complaints. **What makes it worth a look...** First American is offering this full-time, fully remote Customer Advocacy Lead role with a strong annual pay range of $73,900 to $98,500. You'll manage sensitive customer escalations and oversee public-facing feedback channels. **You might be a good fit if you...** * Have at least 8 years in mortgage servicing and customer advocacy/escalations. * Possess a strong understanding of CFPB - Reg X requirements. * Are skilled in deep-dive research and investigative analysis for complex cases. * Can effectively manage public feedback platforms like BBB and social media reviews.