Customer Advocacy Specialist I at Affirm

This role is perfect for someone with a year of experience in operations or high-level support who wants to move away from scripts and into complex problem-solving. It suits professionals comfortable with the nuance of consumer finance and who actually enjoy crafting unique, articulate written responses to resolve friction. **What makes it worth a look...** The benefits package is remarkably strong for a mid-level role, featuring 100% employer-paid health premiums for you and your family alongside flexible stipends for tech and lifestyle. You also get the autonomy of a remote-first culture and the chance to buy shares through an employee stock purchase plan. **You might be a good fit if you...** * Have at least one year of experience in a specialized customer-facing field like risk, social media, or compliance. * Prefer investigating the root cause of an issue over following a rigid response template. * Are comfortable navigating the specific regulatory requirements of the financial services industry. * Can pivot easily between drafting professional emails and jumping on the phone to de-escalate a situation.