Customer Advocate at Elsevier

This role is designed for a data-oriented professional with experience in customer feedback analysis or operational insights who can bridge the gap between user support and product development. You’ll be translating complex ticket data and survey results into clear roadmaps for technical and product teams. **What makes it worth a look...** Elsevier offers a flexible hybrid model and a notable focus on long-term stability, with an average employee tenure of nine years. The benefits package is comprehensive, featuring modern family support for surrogacy and adoption alongside traditional pension and life assurance plans. **You might be a good fit if you...** * Have experience extracting actionable trends from support tickets and service metrics. * Know how to advocate for product fixes and features based on real-world user pain points. * Feel comfortable managing dashboards to monitor service performance. * Can maintain deep product knowledge to act as a technical resource for frontline staff.